Reloco Legal Center

Transparent rules and guidelines governing our relocation, storage, and urban maintenance assistance ecosystems.

Privacy Policy

Last Updated: May 16, 2026

At Reloco Logistics Solutions Pvt Ltd, accessible via reloco.in, safeguarding customer privacy is our primary objective. This dynamic document specifies exactly how we process information gathered across our mobile app platforms and web portals during shifting bookings or home assistance deployment.

1. Information We Collect

To successfully execute booking request schedules for packers, cleaners, painters, or warehouse space, we require structural properties data including:

  • Identity Metrics: Full name, dynamic mobile number, email configurations.
  • Logistical Geometry: Exact street address points for pickup sources, transit pathways, and ending destination drop zones.
  • Inventory Specifications: Volume sizing matrices (CFT measurements) of residential goods, digital space requirements, and photo configurations.

2. Processing Logic Application

Your details help us build exact volume pricing estimates, coordinate with vehicle logistics operators, send real-time tracking updates, and maintain premium security measures inside our storage facilities.

Terms & Conditions

Last Updated: May 16, 2026

Welcome to Reloco! By interacting with our digital booking forms, assigning workflows to our local delivery partners, or storing home cargo setups inside our warehouses, you completely consent to follow our operation frameworks.

1. Operational Booking Policies

  • Allocation Parameters: Standard execution tracks open during 3 main premium daily timeframes: 10:00 AM, 02:00 PM, and 05:00 PM.
  • Accurate Inventory Disclosures: Pricing variables match the initial volume estimates submitted. Extra goods missing from initial list calculations will incur extra costs.

2. Specialized Urban Service Rules

For home deep cleaning and structural painting projects, areas must be empty of luxury jewelry, confidential business tracking files, and critical medication packs before execution squads enter the workspace.

3. Restricted Cargo Classes

Our parcel logistics lines, trucks, and short-term storage spaces will strictly never load explosive elements, illegal contraband materials, liquid fuel units, jewelry, or living plants/animals.

Refund & Cancellation Policy

Last Updated: May 16, 2026

Reloco works toward seamless service operations across India. If a plan changes, our clear cancellation structures ensure transparent resolution paths.

1. Cancellation Windows & Penalty Scales

  • More than 24 Hours Notice: 100% full transaction refund directly returned back into your source account.
  • Inside 12 to 24 Hours: A 10% operational scheduling deduction fee applies to compensate our field service crew.
  • Under 12 Hours: Booking tokens or minimal mobilization fees are non-refundable once our service vehicle is dispatched.

2. Service Quality Contingency Resolutions

If home deep-cleaning parameters or painting details fall short of initial order agreements, customers should instantly file claims within 24 hours. Our support managers will review the project tracking history and process adjustments or partial refunds where applicable.

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